Refund Policy

General refund terms

Refunds are available for cancellations made in line with the timelines below. Refunds are processed to the original payment method within 5-10 business days.

Accommodation and resort packages

Cancellations more than 72 hours before arrival receive a full refund. Cancellations within 72 hours receive a 50% refund. No-shows are charged in full.

Events and functions

Cancellations more than 7 days before the event receive a full refund. Cancellations within 7 days receive a 50% refund. Non-refundable third-party costs are deducted where applicable.

Dining and bar reservations

Cancellations more than 24 hours before the booking receive a full refund of any deposit. Cancellations within 24 hours may forfeit the deposit.

How to request a refund

Contact us at warmmemory@gmail.com or use our contact form. Please include your booking reference and reason for cancellation.

Exceptions

In exceptional circumstances, such as venue closure or force majeure, full refunds will be issued regardless of the standard timeline.